Complaints process

If you have a complaint regarding Fellas Loaded, your subscription, or any of our services, please follow these steps:

Contact Us

Send your complaint to our support team via email: loadedsupport@fellasstudios.com. Please include

• Your full name and account email
  
• A clear description of your complaint
• Any relevant dates, screenshots, or supporting information

Acknowledgment

We will acknowledge receipt of your complaint within 1 business day.

Investigation

Our team will investigate your complaint and may contact you for additional information.

Resolution

We aim to provide a full response or resolution within 14 business days. If the investigation requires more time, we will update you with an expected timeline.

Escalation

If you are not satisfied with our response, you may escalate your complaint to our management team via the same email.

Alternative Dispute Resolution

Where applicable, you may also contact a relevant external dispute resolution service. Details will be provided upon request.